It happens in companies where sales and marketing work separately. It becomes difficult to coordinate these two departments and the result is mutual dissatisfaction.…
Do you know how to encourage the motivation of your call center agents…
Almost every non-negotiated sales or business call is probably…
If you focus on solving customers problems only after they turn to you, you…
Getting a new customer is ten times as expensive as retaining an existing…
Frankly speaking, the position of workers in contact centers is not…
Perhaps no one likes it, it bothers us and we often experience it in the…
Prepare a simple process that will change a routine into a nice job. The…
Voicemail messages can be just that first impression you make on a…
Performance management is one of the most pressing issues for call centre…
Sales calls are a regular part of the sales job. Sometimes, however, sales…
If a sales person is nervous about calling, there is usually for one of the…
Cold calling is a complete nightmare for many people. So let's start by…