9 questions a customer service manager should ask him-/herself 2014 is here and the New Year's resolution of every customer service manager must be to improve the performance and results of the service team. What questions…
Crisis communication: 4 conditions for an effective apology On Valentine's Day 2007, a JetBlue aircraft remained frozen on the runway. …
How a first-time buyer is made into a loyal client From a purely statistical point of view, the chance of losing your customer…
10 tips on how to monitor the quality of calls efficiently Monitoring the performance of your call center employees is not just about…
How to throw your customer feedback away Most companies want to know what their customers think. Therefore, they…
6 tips on how to achieve ideal customer service The Salesopedia server has recently published a list of six tips on how to…
The ultimate CRM objective: to surprise and delight customers Imagine that you are travelling to the same hotel for the fourth time this…
You shouldn't copy your competition. However... Every advice says that you are yourselves on social media, and therefore…
Innovative tips on how to engage your customers Customer service is a long-term dedication. The customer needs to feel that…
A call center agent's dictionary There are always several ways to say the same thing. It is the task of the…
Is your website really working? You have a beautiful website up and running, so why should it not be…
5 things to do after you close a deal Your role of a salesperson does not end with the client signing the…
Do you want people registering on your website? Let them do it via social networks The more user information a website possesses, the better consumer…
