The ultimate CRM objective: to surprise and delight customers Imagine that you are travelling to the same hotel for the fourth time this year. Upon arrival at the reception, there is a personal letter from the hotel manager. …
You shouldn't copy your competition. However... Every advice says that you are yourselves on social media, and therefore…
Innovative tips on how to engage your customers Customer service is a long-term dedication. The customer needs to feel that…
A call center agent's dictionary There are always several ways to say the same thing. It is the task of the…
Is your website really working? You have a beautiful website up and running, so why should it not be…
5 things to do after you close a deal Your role of a salesperson does not end with the client signing the…
Do you want people registering on your website? Let them do it via social networks The more user information a website possesses, the better consumer…
5 ideas on how to enliven monotonous work at a call center A string of calls or an occasional conversation with a very dissatisfied…
15 tips on how to reduce the average length of phone calls in your call center The CallCentreHelper server presented tips on how to significantly increase…
Trends in customer service 2014 Because of the rapid development of technology, companies, in their fight…
10 ways to surpass client expectations The Call Center Helper server contacted seven professionals in customer…
Use features of gaming in customer service It is already well-know that there is no direct correlation between…
Top reasons why customers are not loyal The aim of every company is to build a strong, loyal client base consisting…
