A younger boss isn't the end of the world
Although young bosses are quite common today, many people still struggle to cope with a younger boss. The age difference is such a serious obstacle for them that they aren't able to learn from a…
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Although young bosses are quite common today, many people still struggle to cope with a younger boss. The age difference is such a serious obstacle for them that they aren't able to learn from a…
Steve Jobs said: Deciding what not to do is as important as deciding what to do. A large portion of professional literature for salespeople deals with what a sales person should do and should be able…
Most people avoid feedback because it elicits negative emotions. Whether you are providing or receiving feedback, both is uncomfortable. However, feedback does not have to be uncomfortable or painful.…
What if you are not an extrovert who enjoys talking to a room full of strangers? Then you're not alone. Conferences and other networking events are attended by many people like you who feel shy about…
Achieving the position of an HR manager or director is not just a matter of HR expertise and knowing your company's business. You also have to have certain personal qualities and skills. First and…
Sales presentations, like movies, lectures, short stories and speeches, are comprised of three main parts, as defined by Aristotle in his definition of a dramatic plot: a beginning, a body and a …
Managers often make mistakes in how they try to help their subordinates overcome self-doubt. They think that by encouraging their people and telling them they can do it, they are on the right track. …
We all have seen how a speaker can be the loneliest person in the world when he is sitting behind a desk and the first rows of chairs are rather far from the edge of the podium. An awkward setting can…
Only a together person living according to his or her clearly defined philosophy can earn the respect and acknowledgment of people around them. To be an inspiring and respected individual should be a…
It is a scientifically proven fact that the majority of face-to-face interpersonal communication takes place on a non-verbal level. Though body language is something we perceive mostly subconsciously,…
Regardless of whether it is an internal or external customer, you need to gather information and seek the actual cause of the problem. So get in touch with the customer as quickly as you can and be…
Social events, meetings, conferences and parties are often an excellent and unique opportunity to network and establish a working relationship with new people. But there are those who are not too fond…
One of your subordinates has such bad hygienic habits that others refuse to share the workplace with him. If your clients could see him, they would not want to talk with him even on phone. Another…
The level of engagement of company employees that are in direct contact with clients is the cornerstone of customer service and the key to customer satisfaction. Only front-line employees who are…
When you dont have time, say so. Dont be rude, just say that you have another engagement in another room. That will get you out of the conversation. Also think about whether you would be more…