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How to get new clients at social events, conferences and trade fairsSocial and professional gatherings, conferences and trade fairs are all events where you can find new customers. This is true provided that you know how to approach people and how to talk to them in a…
One of the key qualities of successful managers is the ability to win people around them over to their side. This skill is valuable both in business negotiations and motivating subordinates to achieve…
UK banks deploy generative AI for fraud fighting and pocket advisersSantander, Lloyds and NatWest are moving generative AI from pilots into critical processes, targeting fraud detection and personalised advice while facing regulatory and trust challenges.
What do people who never reach a managerial position lack?Some people are born to lead and become natural leaders. However, the vast majority of people have to work hard on their managerial skills before they succeed in making the transition from regular…
Five tips on overcoming fear of public speakingSpeaking in public (or even before a group of people) is an unpleasant experience for most individuals. Many of us only overcome this fear after years of practice. How can it be done? Here are five…
The world is constantly moving forward. Technology, methods of work organisation, employee expectations and the expectations of top management towards middle management are all evolving. What are the…
It is no longer true that a team manager must possess the deepest knowledge in the field in which the team operates. Employees are becoming increasingly specialised, most industries are growing more…
Managers must be able to interact with different types of people in a variety of situations. One less pleasant scenario involves dealing with an angry subordinate. This may occur because the employee…
Making the workplace more pleasant: three things to do and three to avoidOne of the key tasks of the HR department is to provide employees with as much comfort at work as possible. Making the workplace more enjoyable so that work becomes pleasant and employees are…
Why presentation skills are useful for managers even if they are not presentingPresentation skills are among the fundamental and classic skills every successful manager should possess. Nor is this only to enable them to present team results to company management or deliver an…
Sales skills and techniques that still are (and will be) essential even in the age of AIAI is gradually taking over a significant portion of many employees’ work. Routine tasks, simple automated activities, and personalisation of services and products are areas where automation and AI…
The words we use and how we formulate our thoughts reveal a great deal about who we are. Many people use expressions which seem harmless but can seriously damage relationships and the way others…
Some good reasons why job interviews should be conducted in personThe coronavirus pandemic has rewritten the rules of recruitment. Video interviews have become standard practice in many companies due to their simplicity and convenience. Nevertheless, it is becoming…
When HR Stops Being a Service and Becomes a Partner: How DPD Connects Teams and Cultures Across Five Countries Through Its “Reason for Being”DPD has undergone a major transformation. Five countries – the Czech Republic, Slovakia, Hungary, Slovenia and Croatia – have united under a single leadership based in Prague. Yet this transformation…
Being a successful leader, managing a team effectively, and building a long-term managerial career all require certain specific qualities and skills. Which ones exactly? This article presents five…
