Loyalty program for your clients: What you should and should not do Creating a loyalty program can greatly boost client retention and loyalty. On the other hand, it can do more harm than good. This happens when you violate the basic…
Basic rules of telephone sales Are you new to sales? Do you have little or no experience? To a certain…
10 customer service statistics you should know We all know that customer service is crucial for clients and their…
9 tips for cutting the average duration of one phone call in a contact centre The Average Handling Time (AHT) is a term that refers to the average…
Five steps towards setting up an efficient customer care system Customer service is one of the keystones of a successful and efficient…
How can you detect whether a client is profitable or not? When it comes to clientele, there is a general 20-80 rule, which means that…
How to achieve a better experience for clients with your customer service Customer service is the front line where your clients most often meet the…
Three signs that your customer service system isn't working well Sufficient attention must be paid to client service, because an…
Build your confidence in telesales in 5 steps Approaching prospects over the telephone is an everyday occurrence in most…
Six traits that a customer service agent must have Being on the frontline and dealing with clients is a job that requires…
Telephone sales: How to engage a prospect with your first sentence Telephone selling is one of the toughest sales disciplines. The phone also…
Three signs that your customer service system doesn't work well Sufficient attention must be paid to client service, because an…
Steps towards retaining top clients In addition to seeking new business opportunities, customer retention is…
