Four steps towards keeping your clients As it has been said many times before, finding and acquiring a new client costs on average several times more than keeping a current one. However, competition is…
4 examples of putting empathy and authenticity into your communication with clients Building a sense of mutual rapport is crucial in creating a bond between a…
Seven strategies of client retention Finding a new client costs, on average, five times more money and effort…
Why you shouldn't underestimate the connection of customer service to sales Many companies have different departments for customer service and sales.…
Five successful start-ups and their attitudes towards customer service New companies that are just starting out don't have the advantages that…
Five tips on how to handle an angry client There's probably nothing more difficult in customer service than handling…
5 tips on how to resolve a conflict with a customer The world isn't perfect and miscommunication can happen between a client…
7 things that a call centre agent must never say to a client Keeping emotions in check might be difficult when talking to certain…
Exaggerated personalization can drive customers away It is something that the sales specialists keep repeating all the time:…
Three ways of anticipating problems in customer service Good customer service can quickly and effectively solve all the problems…
Psychologists advise: 6 tricks on how to do telephone sales Telephone selling can be a very efficient selling tool if the salesperson…
The 3 most common problems when calling prospects When calling leads, it quite often happens that the phone call does not go…
Fine-tune your mobile communication strategy If you want to have a customer-centric company, you must engage in talking…
