Six personal qualities every customer service agent must have The work in customer service is specific, and it requires special skills from employees, especially when it comes to personality. Not everybody meets these…
How to earn a client's trust over the telephone When a business person or a customer service agent communicates with a…
Learn to detect signals that a client is planning to leave There might be a number or reasons for a client's decision to leave you and…
Customer service that will make clients love your company As it has been said many times on this website, customer service is…
The five worst myths about customer service with fatal consequences There are myths about everything, and customer service isn't an exception.…
„Mystery shopping“ and other non-traditional ways of improving customer service Who wouldn't want loyal clientele? Getting a large number of new customers,…
Eight innovative ideas for improving the performance of call centre agents Teams that communicate with clients over the phone require constant…
Six deadly sins of dealing with an angry client Good customer service agents do their duties responsibly, they get to work…
4 ways of improving the loyalty of your clientele Among the main goals of business departments and customer service agents…
How to be in a client's good graces again through customer service Keeping clientele and strengthening their loyalty are among the essential…
Seven tips on how to improve listening to clients over the telephone One of the most important skills customer service agents must have is the…
Tips for increasing the productivity of a telephone contact center In this article, we will show you the most effective tips on how to…
How to make questions for a customer satisfaction survey questionnaire Knowing what your clients think is essential for successful customer…
