4 resolutions for contact centres for the year 2019 A new year has begun and it's time to work on resolutions for 2019. When it comes to contact centres, here are four resolutions that you should try to keep this…
Four tips on what a chat between a company and a client should be like Customer service is continuously evolving. Among other things, there are…
Six personal qualities every customer service agent must have The work in customer service is specific, and it requires special skills…
How to earn a client's trust over the telephone When a business person or a customer service agent communicates with a…
Learn to detect signals that a client is planning to leave There might be a number or reasons for a client's decision to leave you and…
Customer service that will make clients love your company As it has been said many times on this website, customer service is…
The five worst myths about customer service with fatal consequences There are myths about everything, and customer service isn't an exception.…
„Mystery shopping“ and other non-traditional ways of improving customer service Who wouldn't want loyal clientele? Getting a large number of new customers,…
Eight innovative ideas for improving the performance of call centre agents Teams that communicate with clients over the phone require constant…
Six deadly sins of dealing with an angry client Good customer service agents do their duties responsibly, they get to work…
4 ways of improving the loyalty of your clientele Among the main goals of business departments and customer service agents…
How to be in a client's good graces again through customer service Keeping clientele and strengthening their loyalty are among the essential…
Seven tips on how to improve listening to clients over the telephone One of the most important skills customer service agents must have is the…
