Telephone sales: How to engage a prospect with your first sentence Telephone selling is one of the toughest sales disciplines. The phone also still plays a crucial role in other types of selling as well, because it is an essential…
Three signs that your customer service system doesn't work well Sufficient attention must be paid to client service, because an…
Steps towards retaining top clients In addition to seeking new business opportunities, customer retention is…
4 resolutions for contact centres for the year 2019 A new year has begun and it's time to work on resolutions for 2019. When it…
Four tips on what a chat between a company and a client should be like Customer service is continuously evolving. Among other things, there are…
Six personal qualities every customer service agent must have The work in customer service is specific, and it requires special skills…
How to earn a client's trust over the telephone When a business person or a customer service agent communicates with a…
Learn to detect signals that a client is planning to leave There might be a number or reasons for a client's decision to leave you and…
Customer service that will make clients love your company As it has been said many times on this website, customer service is…
The five worst myths about customer service with fatal consequences There are myths about everything, and customer service isn't an exception.…
„Mystery shopping“ and other non-traditional ways of improving customer service Who wouldn't want loyal clientele? Getting a large number of new customers,…
Eight innovative ideas for improving the performance of call centre agents Teams that communicate with clients over the phone require constant…
Six deadly sins of dealing with an angry client Good customer service agents do their duties responsibly, they get to work…
