What do companies with excellent customer service do differently? The CustomerThink server, which specializes in customer service, brought out a list of six things that companies known for their outstanding service and excellent…
Use chat and get loyal customers Well-handled, efficient interaction with customers is essential in top-…
9 questions a customer service manager should ask him-/herself 2014 is here and the New Year's resolution of every customer service…
Crisis communication: 4 conditions for an effective apology On Valentine's Day 2007, a JetBlue aircraft remained frozen on the runway. …
How a first-time buyer is made into a loyal client From a purely statistical point of view, the chance of losing your customer…
10 tips on how to monitor the quality of calls efficiently Monitoring the performance of your call center employees is not just about…
How to throw your customer feedback away Most companies want to know what their customers think. Therefore, they…
6 tips on how to achieve ideal customer service The Salesopedia server has recently published a list of six tips on how to…
The ultimate CRM objective: to surprise and delight customers Imagine that you are travelling to the same hotel for the fourth time this…
You shouldn't copy your competition. However... Every advice says that you are yourselves on social media, and therefore…
Innovative tips on how to engage your customers Customer service is a long-term dedication. The customer needs to feel that…
A call center agent's dictionary There are always several ways to say the same thing. It is the task of the…
Is your website really working? You have a beautiful website up and running, so why should it not be…
