Five mistakes in phone sales When selling through phone, there is only one tool you can use to engage the customer and close the deal your voice. It is not only about what you are saying, but…
Achieve personalized B2B customer serivce Customer service is a term that is primarily used in connection to…
9 tips on how to achieve customer satisfaction Customer satisfaction is essential to the loyalty of your clientele. The…
Customer service and clients' demands in numbers Time and efficiency are key factors of customer service. If the client is…
What do companies with excellent customer service do differently? The CustomerThink server, which specializes in customer service, brought…
Use chat and get loyal customers Well-handled, efficient interaction with customers is essential in top-…
9 questions a customer service manager should ask him-/herself 2014 is here and the New Year's resolution of every customer service…
Crisis communication: 4 conditions for an effective apology On Valentine's Day 2007, a JetBlue aircraft remained frozen on the runway. …
How a first-time buyer is made into a loyal client From a purely statistical point of view, the chance of losing your customer…
10 tips on how to monitor the quality of calls efficiently Monitoring the performance of your call center employees is not just about…
How to throw your customer feedback away Most companies want to know what their customers think. Therefore, they…
6 tips on how to achieve ideal customer service The Salesopedia server has recently published a list of six tips on how to…
The ultimate CRM objective: to surprise and delight customers Imagine that you are travelling to the same hotel for the fourth time this…
