How to regain your client's trust after a slip up Customer service is a complex of multiple tasks and there is a lot of room to make a mistake. Every company every now and then makes a mistake with its clients. But…
Four steps towards retaining your millennial customers Nowadays the oft-mentioned millennials form the most lucrative demographic…
6 phrases to start your first phone call with a B2B prospect Even in B2B sales, the first contact with a prospect often happens over the…
A call centre agent dictionary: 20 positive words and their use in sentences A call centre agent in contact with clients cannot influence many things.…
2019: What trends in digital marketing can we expect? (1/2) Digital marketing will go through a revolution. Digital advertising…
How to react to positive and negative comments of clients A presence on social networks is a must these days, which is why your…
The dos and don'ts of first time calling Despite all modern technologies and the Internet, phone calls still…
6 tips on how not to put too much pressure on a client over the phone Telephone sales is often seen as obsolete and too invasive a sales tool.…
Three customer service horror stories Nobody's perfect and even customer service agents can make a small mistake…
Five ways to improve your customer service immediately Customer care is one of the dominant factors in how clients evaluate…
The customer is always right? Not really Probably everyone knows the saying “the customer is always right”. In…
Five tips on making phone sales more bearable Let's be honest here: selling over the phone is not the most popular form…
How to build rapport with a client over the phone Building rapport with a client is essential to successfully closing the…
