The dos and don'ts of first time calling Despite all modern technologies and the Internet, phone calls still represent one of the most important sales tools. Knowing how to address a prospect correctly over…
6 tips on how not to put too much pressure on a client over the phone Telephone sales is often seen as obsolete and too invasive a sales tool.…
Three customer service horror stories Nobody's perfect and even customer service agents can make a small mistake…
Five ways to improve your customer service immediately Customer care is one of the dominant factors in how clients evaluate…
The customer is always right? Not really Probably everyone knows the saying “the customer is always right”. In…
Five tips on making phone sales more bearable Let's be honest here: selling over the phone is not the most popular form…
How to build rapport with a client over the phone Building rapport with a client is essential to successfully closing the…
Five characteristics of customer service that ensure a loyal clientele Regarding competition in all types of business, and the fact that finding a…
Stil cold calling? You are living in the last millenium „Cold calling“, calling uknown prospective lcustomers who have never…
Is your customer service in good shape? Sometimes the best way to push through some changes in your customer…
Four things you should ask in a survey for call centre customers The success rate of a call centre and its individual agents can be measured…
Four phases of burnout: How to diagnose burnout syndrome in time Burnout syndrome affects all professions, but mostly those with high levels…
4 resolutions for call centres for 2018 The dynamics of call centres keep changing, as also do expectations of…
