Millennials and their expectations about customer service The term millennials usually means people who were children around the beginning of the millennium and it therefore denotes people born from the mid-80s till the end…
3 steps towards customer service that exceeds clients' expectations Customer service is one of the main factors influencing the satisfaction of…
How to regain your client's trust after a slip up Customer service is a complex of multiple tasks and there is a lot of room…
Four steps towards retaining your millennial customers Nowadays the oft-mentioned millennials form the most lucrative demographic…
6 phrases to start your first phone call with a B2B prospect Even in B2B sales, the first contact with a prospect often happens over the…
A call centre agent dictionary: 20 positive words and their use in sentences A call centre agent in contact with clients cannot influence many things.…
2019: What trends in digital marketing can we expect? (1/2) Digital marketing will go through a revolution. Digital advertising…
How to react to positive and negative comments of clients A presence on social networks is a must these days, which is why your…
The dos and don'ts of first time calling Despite all modern technologies and the Internet, phone calls still…
6 tips on how not to put too much pressure on a client over the phone Telephone sales is often seen as obsolete and too invasive a sales tool.…
Three customer service horror stories Nobody's perfect and even customer service agents can make a small mistake…
Five ways to improve your customer service immediately Customer care is one of the dominant factors in how clients evaluate…
The customer is always right? Not really Probably everyone knows the saying “the customer is always right”. In…
