Exaggerated personalization can drive customers away It is something that the sales specialists keep repeating all the time: Personalization is essential in business. People want to have products adjusted to their…
Three ways of anticipating problems in customer service Good customer service can quickly and effectively solve all the problems…
Psychologists advise: 6 tricks on how to do telephone sales Telephone selling can be a very efficient selling tool if the salesperson…
The 3 most common problems when calling prospects When calling leads, it quite often happens that the phone call does not go…
Fine-tune your mobile communication strategy If you want to have a customer-centric company, you must engage in talking…
Millennials and their expectations about customer service The term millennials usually means people who were children around the…
3 steps towards customer service that exceeds clients' expectations Customer service is one of the main factors influencing the satisfaction of…
How to regain your client's trust after a slip up Customer service is a complex of multiple tasks and there is a lot of room…
Four steps towards retaining your millennial customers Nowadays the oft-mentioned millennials form the most lucrative demographic…
6 phrases to start your first phone call with a B2B prospect Even in B2B sales, the first contact with a prospect often happens over the…
A call centre agent dictionary: 20 positive words and their use in sentences A call centre agent in contact with clients cannot influence many things.…
2019: What trends in digital marketing can we expect? (1/2) Digital marketing will go through a revolution. Digital advertising…
How to react to positive and negative comments of clients A presence on social networks is a must these days, which is why your…
