Companies are finding that AI will not fix a bad process. Automation can simply accelerate a problem that already exists in the organization When a company adds AI to an outdated process, it may not achieve a more modern operation. It may simply reproduce unnecessary approvals, data gaps and…
Empathy does not mean softening bad news until the employee no longer understands what the manager is actually saying An effort to protect the relationship can lead a manager to vague feedback…
A company can have capable managers and still overlook them. A single image of the “right leader” narrows the talent pool The ability to lead people does not have to be associated with the most…
A manager whom nobody dares to laugh at loses information. Humor can function as a check on power Humor in leadership is not merely a way to lighten a meeting. The ability…
Neurodivergent managers often remain invisible to the company. The conventional leadership model increases their costs Research involving 416 leaders in the US and UK shows that 41 percent of…
Chipotle adds a step between employee and manager. Future leaders are expected to learn directly on the job Flattening corporate hierarchies is not the only route to more efficient…
Employees do not want promises that AI will threaten no one. Leadership should say precisely what it knows and what it does not yet know Uncertainty around AI cannot be removed by a presentation about…
A global company cannot manage everything from headquarters. The board must decide where local decision-making takes priority Multinational companies operate in an environment that is simultaneously…
AI is accelerating work faster than companies are changing their organizations. The result can be more output but worse decision-making A company can give employees access to ever more capable AI and still fail…
Avoiding conflict preserves calm only in the short term. Over time, it raises costs and weakens trust in the manager A manager may postpone an uncomfortable conversation in an effort to…
A manager who lets AI write everyday communication can save time while weakening their own credibility AI can quickly prepare an email, announcement or feedback. For a manager,…
AI can already recommend firing an employee. But responsibility cannot be hidden behind an algorithm’s decision An AI system can monitor attendance, allocate shifts or recommend personnel…
The best employee can become a weak point for the company if all decisions gradually start passing through them An exceptional employee often receives more and more problems precisely…
