Seven phrases to avoid when communicating with clients One thing can be said in many different ways. And, when interacting with customers, it is the task of any sales person or customer service agent to choose such a…
How to apologise effectively and with dignity An apology from a company to a client is often necessary. If you as a…
How to distinguish yourself from competition when calling clients Virtually any form of selling in itself involves telephone contact with…
Six rules of successful customer service communication with clients There are too many unnecessary misunderstandings and negative situations in…
Make your brand the one people love Getting customers to see your solution as the best on the market is…
5 ways to increase customer loyalty To gain the loyalty of customers today, you first need to develop a strong…
Optimize customer service costs with visual assistance Service organizations are constantly proposing innovative ways to reduce…
3 trends in customer care this year According to the NICE inContact Customer Experience (CX) Transformation…
How to help your sales team sell smarter and increase sales Sales professionals learn at the beginning of their careers that if they…
Work on your brand's reputation. Here are 3 tips on how to do it Your reputation is affected by many factors, including primary marketing…
Creativity and customer experience - the key to customer reintegration after the pandemic? New UK research suggests that the time has come to change our view of the…
12 best practices to increase the level of your client services (4/4) Customers expect companies to continuously improve the level and…
12 best practices to increase the level of your customer service (3/4) Customers expect companies to continuously improve the level and…
