How to prepare high-quality scripts for telephone sales Why are scripts for call center agents important? The main reason is that they can incorporate modern sales features that will significantly increase the success…
Five deadly sins of customer service Customer service plays a key role in customer loyalty. In the worst…
The most common mistakes when selling over the phone It is no coincidence that phone sales remains one of the top sales…
Three tips on how to achieve a loyal clientele What is the key to building a long-lasting, loyal, large clientele? A good…
How to react to excessive demands from an unreasonable client The saying “The customer is always right” is not always true. Some clients…
How to have satisfied customers What is the key to building a big group of long-lasting, loyal clientele?…
How to prepare for a B2B call with a prospect Even in the era of LinkedIn, e-mails and other forms of communication,…
Ten stats about customer service that you should know Customer service is the be-all and end-all of any successful business. And,…
Key traits of a successful customer service agent Customer service requires people with a certain attitude. Though some…
Seven phrases to avoid when communicating with clients One thing can be said in many different ways. And, when interacting with…
How to apologise effectively and with dignity An apology from a company to a client is often necessary. If you as a…
How to distinguish yourself from competition when calling clients Virtually any form of selling in itself involves telephone contact with…
Six rules of successful customer service communication with clients There are too many unnecessary misunderstandings and negative situations in…
