Build a client-centric customer service in six steps What is the ultimate goal of customer service? To create a corporate culture that has the client at its very center and where all components of the company work…
More satisfied clients and employees: Not-so-obvious advantages of having excellent customer service It is a well-known fact that customer service plays an important role in…
Logic, emotions and empathy in customer service: Tips on how to improve your customer care Customer service is largely defined by emotions. Clients call you not just…
Tips on how to increase client satisfaction through customer service The quality of customer service plays a crucial role in clients' overall…
Three ways of increasing the loyalty of clients through customer service It is increasingly difficult to keep current clientele in the…
B2B sales over the phone: How to find motivation Using the telephone as a sales tool is a must for most business sectors.…
Do your clients have a lot of overdue payments? Five tips on what you can do about it Most businesspeople are not responsible just for sales, but also for…
Do you want to become a telesales ace? We have four tips for you Efficient telephone sales is a real art, but it is an art that can be…
Awkward silence: How to avoid it during a sales call „Dead air time“ refers to a situation in which the company representative…
Are you selling over the phone? Then avoid the following three worst opening phrases The first sentence of your phone conversation with a prospect is the most…
Want satisfied clients? Three tips for quality customer service There are many tips on what to do with an angry customer. If you follow the…
How can you make the right introduction to a sales call? Here are several tips It's a question that we hear so often, in various forms, in sales over the…
Satisfaction questionnaires: A useful insight into the efficiency of your customer service Continuous research regarding the satisfaction and experiences of the…
