Process paralysis: What is it and why is it so harmful to customer service? In the context of work organization and resource management, we may encounter the term „process paralysis.” This phenomenon occurs when a group of people, or even an…
Tips on how to turn a one-time client into a long-term one One of the Holy Grails of sales is the ability to turn a one-time client…
The secret of customer loyalty: How to have satisfied and loyal customers Finding, attracting, winning over, and onboarding a new client…
Some easy tips on how to tailor your customer service Personalization, meaning the adaptation of a particular service or product…
Improving your customer center: Inspiration from the UK branch of Costa Coffee Customer service is the showcase of your company. The way your…
Strategies to reduce the number of callers who hang up in your call center One of the key metrics that every customer call center manager should…
Improve your company’s „CX“: Five tips for enhancing your customers’ experience with your company CX, or customer experience, refers to the overall impression clients have…
Four signs that show your clients do not trust you Trust is the foundation of every business relationship. Even if you offer…
6 Tips on How AI Can Help Streamline Customer Service AI is reshaping the world, including customer service. Artificial…
Five simple steps to immediately improve your customer service Have you become a manager of an ineffective customer service team? Or did…
What customer service should not look like: Five most common and crucial mistakes Managers responsible for customer service often can't make out that a…
Personalisation: the key to effective customer service and satisfied clients There has already been a lot said in our articles about the importance of…
Forbidden phrases: Six things a client must never hear from a company Customer service is the showcase of every company, and the way customer…
