4 trends that will dominate customer call centres in 2017 Hand in hand with the development of new technologies, customer service keeps improving. And in the upcoming year it will reach yet another level. Here we describe…
The best phone sales tips from 2016 As 2016 has now ended, there is no harm in going over the best and most…
Sounding natural while keeping to a script during a sales phone call Many salespeople and call centre supervisors don't like to use scripts.…
The never-ending customer service dilemma: Satisfied client, or satisfied company? Customer service newbies will reply to the question "What is the most…
What makes customer service great? It has been said many times before that for most clients, customer service…
Overcoming clients' objections in phone sales In any sales interaction, you must remove all doubts of the prospect, both…
3 customer service trends for 2017 What will the year 2017 be like in terms of customer service? What should…
10 best questions for an interview for a position in a call centre Are you a recruiter or a call centre manager?Then it is probably in your…
A view of the future of customer service Within customer care, it is always good to be one step ahead of your…
8 tips for closing a deal over the phone Are you selling over the phone but would like to have better numbers? Do…
4 mistakes of phone sales newbies For many companies telephone sales is still an important method of doing…
5 rules of modern customer service Thanks to technological progress and to changes in the expectations of…
5 tips on what you should do so your clients come back again For many companies, selling to current and past clients is a much more…
