6 tips for sellers over the phone Sales is the engine of all business. And though telesales might seem obsolete these days, there are reasons why it is still used by most large companies as one of…
Comments on your product: How to use them to your advantage Comments, either public (websites, discussions) or non-public (closed…
How to handle emotionally charged phone calls with grace Sometimes a phone call with a client or prospect takes an unexpected…
5 tips for making a script for call center agents Why are scripts for call center agents important? Because they can…
4 tips for retaining clients which really work In most cases, retaining a client is simpler, cheaper and less time-…
5 problems that will definitely drive a client away Gaining clients is one thing; retaining them is another. The former can be…
4 things you must never say to a client The client-salesperson relationship has its rules and making a professional…
Do you know when it is time to ditch a customer? Most sales literature and training focuses on techniques used in the…
Do not ask clients if they have a minute for you It is a typical question that we hear, in various forms, repeatedly in…
5 basic tips for those who sell over the phone Cold calling is not the most effective sales method. Nonetheless, it still…
4 tips on deepening the client-company relationship These days, clients are just one mouse click away from switching to…
3 ways of pre-empting angry clients An angry client who is screaming at a receptionist or at another company…
3 tips for having fewer dissatisfied customers There are many tips on how to deal with an angry customer. But following…
