Some companies can keep clients all their lives. How do they do it? Despite the harsh competition in all business fields, some companies are still able to retain clients more or less their entire life. When offers are plentiful, a…
7 ideas for a better call centre Working in a call centre can sometimes be tedious, mentally challenging and…
Do you follow telesales etiquette? Every human interaction has its own set of rules and in this respect …
9 ideas for improving a call center's performance A contact center's results are very much dependent on who the leader is and…
6 tips for sellers over the phone Sales is the engine of all business. And though telesales might seem…
Comments on your product: How to use them to your advantage Comments, either public (websites, discussions) or non-public (closed…
How to handle emotionally charged phone calls with grace Sometimes a phone call with a client or prospect takes an unexpected…
5 tips for making a script for call center agents Why are scripts for call center agents important? Because they can…
4 tips for retaining clients which really work In most cases, retaining a client is simpler, cheaper and less time-…
5 problems that will definitely drive a client away Gaining clients is one thing; retaining them is another. The former can be…
4 things you must never say to a client The client-salesperson relationship has its rules and making a professional…
Do you know when it is time to ditch a customer? Most sales literature and training focuses on techniques used in the…
Do not ask clients if they have a minute for you It is a typical question that we hear, in various forms, repeatedly in…
