3 basic client types and how they manifest themselves in customer service There are some clients who are liked by salespeople. Other clients drive them crazy. In order to get a thick skin when it comes to various customer types, you have…
How to build confidence when calling The logic is simple: the more confidence you have when calling, the better…
4 benefits of having an outstanding customer service It's a well-known fact that customer service plays an important role in how…
4 tips on how not to go crazy from telephone sales Despite being inevitable and irreplaceable, phone selling is very unpopular…
What should you do when a client gets angry? This is a tricky question that has probably gone hand in hand with customer…
"We already have a supplier." How to handle such a reply? Sales is a constant battle. When offering services or products, business…
Young customers: Demands and expectations Young people have always been and will always be bearers of the desire for…
6 basic points in the „lifetime“ of a client The cycle that a new customer goes through can be, in multiple variations,…
Unorthodox ways of getting to know how your clients think Every business person and service provider would be happy if they could see…
The customer is always right. Does this really apply? "The customer is always right" is a well-known saying followed by many…
Is your customer service in ruins? 5 steps towards immediate improvement Have you become a new manager of a dysfunctional customer service team? Or…
4 rules of a modern-day call centre Technology continues to develop, the world is changing, expectations of…
Put more empathy in your customer service Customer service is largely defined by emotions. Clients call you not just…
