3 ways of pre-empting angry clients An angry client who is screaming at a receptionist or at another company representative is a sign that multiple things have gone wrong in customer service, which…
3 tips for having fewer dissatisfied customers There are many tips on how to deal with an angry customer. But following…
8 simple ideas of improving the call center environment It doesn't matter if your call center engages in customer service,…
Turn a one-off client into a loyal customer Bringing new clients to your company is both good and necessary. But it…
5 basic things that will keep your clients from leaving There is no simple guide on how to be successful among your competition.…
8 new tips for those who sell over the phone Just like other types of sales, selling over the phone is constantly…
6 steps to creating a customer-centred corporate culture What is the ultimate goal of customer service? To create a corporate…
"We do not have money due to the crisis." What is your answer to this excuse? There are multiple opinions as to whether the world's economy is going…
6 ideas for making a good impression on a client It's no surprise that the outcome of a sale and customer satisfaction…
3 steps towards happy customers What is the key to building a long-lasting, loyal, large client base? A…
How can you engage a client who already has a supplier of your services? "Thank you but I am not interested because I already have what you are…
5 factors that most strongly influence the client decision Choosing to buy the right product takes place both on a conscious and a…
5 tips on what to do when a client gets upset From time to time, every salesperson or customer service worker encounters…
