Getting a new customer is ten times as expensive as retaining an existing one. Despite the fact that most companies try to keep their customers satisfied, it happens…
If you monitor client satisfaction, and yet many clients tend to switch…
Customer service needs to be continously improved. Not only due to changing…
The holiday period proves the best in B2C, if your customer service really…
During the pre-Christmas period, companies are busy with crowds of…
An agency will do a lot for a client. But what if in terms of ROI you will…
Every company has or had a client with whom everyone hopes that if they…
Online customer service (online chat) is becoming increasingly popular with…
Unhappy customers can be divided into a group of those, who leave in…
Varicent Software announced the results of a five-year analysis, which…
Sooner or later it just happens: Something goes wrong and it makes your…
Relationships with customers can be enhanced by a firm's pro-active…
Sometimes customers simply disappear. They do not complain, but simply live…