Build a client-centric customer service in six steps What is the ultimate goal of customer service? To create a corporate culture that has the client at its very center and where all components of the company work…
More satisfied clients and employees: Not-so-obvious advantages of having excellent customer service It is a well-known fact that customer service plays an important role in…
Logic, emotions and empathy in customer service: Tips on how to improve your customer care Customer service is largely defined by emotions. Clients call you not just…
Tips on how to increase client satisfaction through customer service The quality of customer service plays a crucial role in clients' overall…
Three ways of increasing the loyalty of clients through customer service It is increasingly difficult to keep current clientele in the…
Do your clients have a lot of overdue payments? Five tips on what you can do about it Most businesspeople are not responsible just for sales, but also for…
Want satisfied clients? Three tips for quality customer service There are many tips on what to do with an angry customer. If you follow the…
Satisfaction questionnaires: A useful insight into the efficiency of your customer service Continuous research regarding the satisfaction and experiences of the…
How to make customer service great: Four basic rules you need to follow in customer care Customer service keeps changing with the expectations and requirements of…
Four types of clients: What do they expect from customer service? Dealing with customers in customer service can sometimes be frustrating…
How to create an effective system of customer care In some cases, it is necessary to go back to the basics. That is why we…
Five characteristics of top-notch customer service Customer service plays a key role in how customers and the public in…
Positive talking: Key to successful communication with a client The way you talk to a client and the communication style you use are two…
