Customer voice (2/2): Customer choir The previous article explained that neither sales nor service teams can provide objective insights into your customers. Now we will see how the department which…
Voice of the Customer (1/2): Who should deal with it Voice of the Customer (VoC) programs drive more sales for companies. They…
Become master of the elevator pitch: how to sell the vision of your company If you want to succeed in delivering an elevator pitch (ca. 40 seconds),…
Market research: What to use it for With new technologies, there are many ways of finding out what a company…
Tough marketing decision: in-house marketing team or agency? Imagine the following situation: You have a great product. You know your…
Should boards become more Agile oriented? Some Agile principles can be counterproductive for a board of directors.…
Don’t run your meetings, lead them Steer meetings in a way that makes them beneficial. Even online meetings…
Morning routines to change your days into the best of your life Be sure to drink some water. Have a good workout in order to feel better.…
Mindfulness meditation: good for stress relief, worse for motivation Acceptance of the present moment, known as mindfulness, is generally…
Customer care: Retain the best employees The main topic of today in customer care is self-service and virtual…
Online dating can help your career There are skills we can learn via online dating that can subsequenty be…
Retaining talents: What to do When it comes to the workforce, engagement and efficiency are crucial. Any…
Defeat your stress Do you know how to handle stress? Sometimes, feeling stressed indicates…
