Don't lose your angry customer Sooner or later it just happens: Something goes wrong and it makes your customer angry. An experienced consultant and the author of "When Customers Talk" recommends…
Pro-active approach increases customer loyalty Relationships with customers can be enhanced by a firm's pro-active…
Getting back lost customers Sometimes customers simply disappear. They do not complain, but simply live…
Customer services support at a time of uncertainty During uncertain times different rules apply for the acquisition and…
13 after-sale tasks Products delivered. So what's next? Now it is the time to secure customer…
Parenthood and customer service skills – what is the connection? One of the reporters of ClickZ came up with an interesting finding during a…
12 tips how to retain customers It has been said many times that it is easier to sell to existing customers…
How to deal with difficult clients Whether you are a sales person or a self-employed professional, you know…
How to deal with an angry customer Just one negative comment on the internet and your reputation can be…
4 types of online customer service Most companies today, sooner or later, begin to sell to customers…
