9 steps to the perfect customer service Customer service needs to be continously improved. Not only due to changing technology that can help us, but also due to competition developments. If you want to…
Do you provide good customer service? The holiday period proves the best in B2C, if your customer service really…
5 most common mistakes in customer service During the pre-Christmas period, companies are busy with crowds of…
When it's time to get rid of your client An agency will do a lot for a client. But what if in terms of ROI you will…
How to deal with difficult clients Every company has or had a client with whom everyone hopes that if they…
What to keep in mind for online customer support Online customer service (online chat) is becoming increasingly popular with…
How to identify problems before customers leave Unhappy customers can be divided into a group of those, who leave in…
Aftersales service is key to maintaining customers Varicent Software announced the results of a five-year analysis, which…
Don't lose your angry customer Sooner or later it just happens: Something goes wrong and it makes your…
Pro-active approach increases customer loyalty Relationships with customers can be enhanced by a firm's pro-active…
Getting back lost customers Sometimes customers simply disappear. They do not complain, but simply live…
Customer services support at a time of uncertainty During uncertain times different rules apply for the acquisition and…
13 after-sale tasks Products delivered. So what's next? Now it is the time to secure customer…
