When it's time to get rid of your client An agency will do a lot for a client. But what if in terms of ROI you will find that your efforts simply do not pay? You can either raise the price, or it's time to…
How to deal with difficult clients Every company has or had a client with whom everyone hopes that if they…
What to keep in mind for online customer support Online customer service (online chat) is becoming increasingly popular with…
How to identify problems before customers leave Unhappy customers can be divided into a group of those, who leave in…
Aftersales service is key to maintaining customers Varicent Software announced the results of a five-year analysis, which…
Don't lose your angry customer Sooner or later it just happens: Something goes wrong and it makes your…
Pro-active approach increases customer loyalty Relationships with customers can be enhanced by a firm's pro-active…
Getting back lost customers Sometimes customers simply disappear. They do not complain, but simply live…
Customer services support at a time of uncertainty During uncertain times different rules apply for the acquisition and…
13 after-sale tasks Products delivered. So what's next? Now it is the time to secure customer…
Parenthood and customer service skills – what is the connection? One of the reporters of ClickZ came up with an interesting finding during a…
12 tips how to retain customers It has been said many times that it is easier to sell to existing customers…
How to deal with difficult clients Whether you are a sales person or a self-employed professional, you know…
