How do you know you need new customers? You surly know how delicate matter it is when you are too dependent on one client or a very few key clients. Such a situation can harm you, or in the case of smaller…
Why sales makes marketing angry It happens in companies where sales and marketing work separately. It…
Provide customer service proactively If you focus on solving customers problems only after they turn to you, you…
How to lose customers quickly and easily Getting a new customer is ten times as expensive as retaining an existing…
The right questions to receive customer feedback If you monitor client satisfaction, and yet many clients tend to switch…
9 steps to the perfect customer service Customer service needs to be continously improved. Not only due to changing…
Do you provide good customer service? The holiday period proves the best in B2C, if your customer service really…
5 most common mistakes in customer service During the pre-Christmas period, companies are busy with crowds of…
When it's time to get rid of your client An agency will do a lot for a client. But what if in terms of ROI you will…
How to deal with difficult clients Every company has or had a client with whom everyone hopes that if they…
What to keep in mind for online customer support Online customer service (online chat) is becoming increasingly popular with…
How to identify problems before customers leave Unhappy customers can be divided into a group of those, who leave in…
Aftersales service is key to maintaining customers Varicent Software announced the results of a five-year analysis, which…
