Beware of the 5 myths of customer service The CustomerThink server presented the results of a survey taken by Sales Force, globally one of the most successful and innovative software companies.Sales Force…
New findings in behavioral economics Behavioral economics is a discipline that studies the influence of…
How to benefit from customers' complaints Even today, with social networks, online help-desks and webpages, many…
Routine Habits for Excelling in Sales The server of the British magazine Business Matters published a list of…
Emotional perception of customers Certainly, every salesman acknowledges the fact that logical argumentation…
Tips for a chief customer officer The chief customer officer, or CCO, is a person whose task is to ensure…
10 steps to perfect marketing Do you think that a guaranteed recipe for successful marketing cannot work?…
Do you want to provide good customer sevice? Be decisive, it helps If you provide or sell a service, you probably have a need to explain…
Customer service professions in the near future Customer service has been in a state of flux lately. Internet and…
Ways to a better customer service In today's competition of companies, the client's satisfaction with…
How do you know you need new customers? You surly know how delicate matter it is when you are too dependent on one…
Why sales makes marketing angry It happens in companies where sales and marketing work separately. It…
Provide customer service proactively If you focus on solving customers problems only after they turn to you, you…
