Use features of gaming in customer service It is already well-know that there is no direct correlation between financial costs spent on customer service and improved customer communication. Non financial …
Top reasons why customers are not loyal The aim of every company is to build a strong, loyal client base consisting…
Beware of the 5 myths of customer service The CustomerThink server presented the results of a survey taken by Sales…
New findings in behavioral economics Behavioral economics is a discipline that studies the influence of…
How to benefit from customers' complaints Even today, with social networks, online help-desks and webpages, many…
Routine Habits for Excelling in Sales The server of the British magazine Business Matters published a list of…
Emotional perception of customers Certainly, every salesman acknowledges the fact that logical argumentation…
Tips for a chief customer officer The chief customer officer, or CCO, is a person whose task is to ensure…
10 steps to perfect marketing Do you think that a guaranteed recipe for successful marketing cannot work?…
Do you want to provide good customer sevice? Be decisive, it helps If you provide or sell a service, you probably have a need to explain…
Customer service professions in the near future Customer service has been in a state of flux lately. Internet and…
Ways to a better customer service In today's competition of companies, the client's satisfaction with…
How do you know you need new customers? You surly know how delicate matter it is when you are too dependent on one…
