How to run a call centre better Investing money and time in technology isn't the best way. The most important parts of contact centers are people. Neither generated voices nor reading from scripts…
Out-of-office reply: Don't forget your clients during the holiday You need to solve a problem quickly, so you call or e-mail the responsible…
Improve your sales tactics in seven easy steps The basis for success is the ability to sell products. The server…
Keep your "old" clients Gaining new clients usually requires investing more money. Building long-…
Is it time to get rid of your client? When we are starting out, we usually accept any and all clients. But after…
How to say "No" to a customer In sales, it is important to comply with your customer´s wishes, to be able…
Salespeople are interested only in themselves? Oh, come on! In an article on the sellingprof.com website Kendra Lee, a top U.S. sales…
Introverted salespeople Introverts do not live in complete isolation; they are, however, rather…
5 tips on how big companies can be more responsive to clients needs Understanding specific client needs is essential in any customer-company…
Achieve personalized B2B customer serivce Customer service is a term that is primarily used in connection to…
9 tips on how to achieve customer satisfaction Customer satisfaction is essential to the loyalty of your clientele. The…
Customer service and clients' demands in numbers Time and efficiency are key factors of customer service. If the client is…
What do companies with excellent customer service do differently? The CustomerThink server, which specializes in customer service, brought…
