Is your customer service in good shape? Sometimes the best way to push through some changes in your customer service is to contact your own organisation as a customer and see what kind of experience that…
Four phases of burnout: How to diagnose burnout syndrome in time Burnout syndrome affects all professions, but mostly those with high levels…
Several strategies to improve your client satisfaction Do you wish to improve the efficiency of your system of customer care…
What should an ideal customer service look like? There are many ways to look at customer service. No matter whether you…
Guidelines to online chat with customers As modern technologies keep developing, it's only logical that an…
Advice for those who have blundered badly in customer service Mistakes happen. This is natural. However, it is also natural that such…
Follow these 3 steps and you will never have another angry client There are numerous articles on handling an angry customer. They deal with…
Ten inspiring quotes about customer service Customer service and its quality are increasingly important. Customers have…
5 tips on making your clients' lives easier Many companies think about how to best meet the demands of their clients…
6 sentences that show empathy The relationship between a business person and a client is a delicate one.…
Four techniques of the best sellers over the phone Selling effectively by telephone is a real art. But it is one that can be…
How to avoid silent moments when talking to a client "Dead air time" during phone conversations with clients refers to a…
Trends in customer service that came to light in 2017 The year 2017 hasn't even come to a close, and yet we can already say what…
