4 examples of putting empathy and authenticity into your communication with clients Building a sense of mutual rapport is crucial in creating a bond between a company representative and clients. Trustworthiness and empathy are also essential, from a…
Seven strategies of client retention Finding a new client costs, on average, five times more money and effort…
Why you shouldn't underestimate the connection of customer service to sales Many companies have different departments for customer service and sales.…
Five successful start-ups and their attitudes towards customer service New companies that are just starting out don't have the advantages that…
Five tips on how to handle an angry client There's probably nothing more difficult in customer service than handling…
5 tips on how to resolve a conflict with a customer The world isn't perfect and miscommunication can happen between a client…
Exaggerated personalization can drive customers away It is something that the sales specialists keep repeating all the time:…
Three ways of anticipating problems in customer service Good customer service can quickly and effectively solve all the problems…
Fine-tune your mobile communication strategy If you want to have a customer-centric company, you must engage in talking…
Millennials and their expectations about customer service The term millennials usually means people who were children around the…
3 steps towards customer service that exceeds clients' expectations Customer service is one of the main factors influencing the satisfaction of…
How to regain your client's trust after a slip up Customer service is a complex of multiple tasks and there is a lot of room…
Four steps towards retaining your millennial customers Nowadays the oft-mentioned millennials form the most lucrative demographic…
