Five successful start-ups and their attitudes towards customer service New companies that are just starting out don't have the advantages that established enterprises have, such as a loyal clientele, a well-known brand or many quality…
Five tips on how to handle an angry client There's probably nothing more difficult in customer service than handling…
5 tips on how to resolve a conflict with a customer The world isn't perfect and miscommunication can happen between a client…
Exaggerated personalization can drive customers away It is something that the sales specialists keep repeating all the time:…
Three ways of anticipating problems in customer service Good customer service can quickly and effectively solve all the problems…
Fine-tune your mobile communication strategy If you want to have a customer-centric company, you must engage in talking…
Millennials and their expectations about customer service The term millennials usually means people who were children around the…
3 steps towards customer service that exceeds clients' expectations Customer service is one of the main factors influencing the satisfaction of…
How to regain your client's trust after a slip up Customer service is a complex of multiple tasks and there is a lot of room…
Four steps towards retaining your millennial customers Nowadays the oft-mentioned millennials form the most lucrative demographic…
2019: What trends in digital marketing can we expect? (1/2) Digital marketing will go through a revolution. Digital advertising…
How to react to positive and negative comments of clients A presence on social networks is a must these days, which is why your…
Three customer service horror stories Nobody's perfect and even customer service agents can make a small mistake…
