5 new tips on how to handle an outraged client One of the quality factors of customer service is how well it handles a dissatisfied client. If the company rep tends to ignore a customer's rage or allows a…
The 7 deadly sins of customer care As in many other fields, customer service also has its own seven deadly …
4 secrets of great customer service Customer service keeps changing with clients' expectations and…
4 types of clients that you must know how to deal with in customer service Dealing with customers in customer service can sometimes be frustrating…
3 basic client types and how they manifest themselves in customer service There are some clients who are liked by salespeople. Other clients drive…
4 benefits of having an outstanding customer service It's a well-known fact that customer service plays an important role in how…
What should you do when a client gets angry? This is a tricky question that has probably gone hand in hand with customer…
Young customers: Demands and expectations Young people have always been and will always be bearers of the desire for…
6 basic points in the „lifetime“ of a client The cycle that a new customer goes through can be, in multiple variations,…
Unorthodox ways of getting to know how your clients think Every business person and service provider would be happy if they could see…
The customer is always right. Does this really apply? "The customer is always right" is a well-known saying followed by many…
Is your customer service in ruins? 5 steps towards immediate improvement Have you become a new manager of a dysfunctional customer service team? Or…
4 rules of a modern-day call centre Technology continues to develop, the world is changing, expectations of…
