How to handle emotionally charged phone calls with grace Sometimes a phone call with a client or prospect takes an unexpected direction and the person starts confiding in you. They can either be angry that something is not…
5 tips for making a script for call center agents Why are scripts for call center agents important? Because they can…
Do not ask clients if they have a minute for you It is a typical question that we hear, in various forms, repeatedly in…
5 basic tips for those who sell over the phone Cold calling is not the most effective sales method. Nonetheless, it still…
8 simple ideas of improving the call center environment It doesn't matter if your call center engages in customer service,…
8 new tips for those who sell over the phone Just like other types of sales, selling over the phone is constantly…
"We do not have money due to the crisis." What is your answer to this excuse? There are multiple opinions as to whether the world's economy is going…
How can you engage a client who already has a supplier of your services? "Thank you but I am not interested because I already have what you are…
4 reasons why cold calling has become obsolete Some professionals claim that cold calling, calling potential prospects who…
The 5 most common mistakes in telesales It is no coincidence that phone sales remains one of the top sales…
7 pieces of advice to those who sell over the phone Phone sales is one of the most challenging sales techniques, but no…
4 secrets of cold calling The English term cold calling refers to calling random prospects or…
3 things you should not say during a sales phone call The introductory sentence of your phone conversation with a prospect is the…
