Eight innovative ideas for improving the performance of call centre agents Teams that communicate with clients over the phone require constant motivation. No matter if it's customer service or phone selling, here are eight innovative ideas…
Tips for increasing the productivity of a telephone contact center In this article, we will show you the most effective tips on how to…
7 things that a call centre agent must never say to a client Keeping emotions in check might be difficult when talking to certain…
Psychologists advise: 6 tricks on how to do telephone sales Telephone selling can be a very efficient selling tool if the salesperson…
The 3 most common problems when calling prospects When calling leads, it quite often happens that the phone call does not go…
6 phrases to start your first phone call with a B2B prospect Even in B2B sales, the first contact with a prospect often happens over the…
A call centre agent dictionary: 20 positive words and their use in sentences A call centre agent in contact with clients cannot influence many things.…
The dos and don'ts of first time calling Despite all modern technologies and the Internet, phone calls still…
6 tips on how not to put too much pressure on a client over the phone Telephone sales is often seen as obsolete and too invasive a sales tool.…
Five tips on making phone sales more bearable Let's be honest here: selling over the phone is not the most popular form…
How to build rapport with a client over the phone Building rapport with a client is essential to successfully closing the…
Stil cold calling? You are living in the last millenium „Cold calling“, calling uknown prospective lcustomers who have never…
Four things you should ask in a survey for call centre customers The success rate of a call centre and its individual agents can be measured…
