Workplace diversity is under constant threat from our natural biases as human beings. Are you also biased?
With changing technologies and new challenges to be faced by employees, the…
The process of selecting a new employee is by no means a one-way process.…
The current situation on the job market makes many HR specialists wonder…
Generally speaking, an ideal call centre agent should have the following…
Stéphan Thierry is Managing Director of Krauthammer. In our interview, he…
It is the dream of every HR specialist to create a working environment…
Automation and robotics. Two major themes that dominate working life.…
The difference between the incomes of men and women is a long-term one.…
Working in customer service, just like any job which involves work with…
Are you building an HR department from scratch within your company? Are you…
A working environment must motivate employees to give of their best. A…
Retaining employees means, among other things, offering them a quality…