The number of companies offering telework to employees has increased by almost 50% over the last five years. While working from home has many benefits, it also…
There is now a lot of discussion in the media about how COVID-19 will…
In recent months, the market has seen a huge increase in the use of digital…
"We live in unprecedented times." This is probably a sentence you have…
Companies are increasingly focusing their attention on a great customer…
Is your organization reducing investment in customer experience programs…
Statistics show that acquiring a new customer can be five to twenty-five…
The dawn of a new decade always gives us the opportunity to evaluate the…
In the area of sales and negotiations, uncertainty and fear have spread…
More and more companies are using live chat to communicate regularly with…
You may be familiar with Google products. Its search engine processes over…
Communication with angry and dissatisfied clients is one of the most…
B2C business has changed in the past several years significantly due to…