5 most common mistakes in customer service During the pre-Christmas period, companies are busy with crowds of customers. According to preliminary data, the economic crisis is over, but the business results…
When it's time to get rid of your client An agency will do a lot for a client. But what if in terms of ROI you will…
How to deal with difficult clients Every company has or had a client with whom everyone hopes that if they…
What to keep in mind for online customer support Online customer service (online chat) is becoming increasingly popular with…
Don't be afraid of cold calling! Cold calling is an integral part of every sales job. In addition, every…
How to identify problems before customers leave Unhappy customers can be divided into a group of those, who leave in…
Aftersales service is key to maintaining customers Varicent Software announced the results of a five-year analysis, which…
B2B Selling: Cold calling tips The purpose of cold calling is to determine whether the company could need…
Don't lose your angry customer Sooner or later it just happens: Something goes wrong and it makes your…
Pro-active approach increases customer loyalty Relationships with customers can be enhanced by a firm's pro-active…
How to manage work in a call center Working in a call center is very stressful. That is why British magazine…
Getting back lost customers Sometimes customers simply disappear. They do not complain, but simply live…
Customer services support at a time of uncertainty During uncertain times different rules apply for the acquisition and…
