Call center: How to solve a customer problem during the first call When clients call customer service, the help desk or the customer information center, they expect that only one phone calls will be needed. Reducing the number of…
How to respond to negative online customer reviews Forbes.com has recently informed its readers that 90% of customers say that…
Do you make a good impression on your clients? Ask yourself these 10 questions Do you make a good impression on your customers? Unfortunately, clients…
Creating a community on a social network? Just a myth As social networks such as Facebook, LinkedIn or Twitter grow, companies…
"I want everything now!" The specifics of young clients A new generation has now reached productive age a different generation…
9 features of excellent customer service Even though prices and quality of products play a crucial role in every…
10 tips for telesales newbies Cold calling is an activity in which salespeople work primarily by phone to…
Four steps towards perfecting VIP customer care Did you know that for most companies the top 20% of their clientele…
Do you often hear "Send me an e-mail"? Learn how to respond Every salesperson who approaches prospective customers by phone has heard…
5 phrases to avoid when dealing with customers Do you want to discourage customers once and for all? Then do not respond…
3 tips on how to sound natural over the phone Has this ever happened to you that you answered the phone and you know that…
Freshen up your approach to sales Spring is coming, so it is good to freshen up your selling strategy and…
How to collect customer debt without damaging the business relationship Even the best customers can get into financial problems from time to time…
