Robots will not replace a human in customer service, nor will a pandemic change that In recent months, the market has seen a huge increase in the use of digital and automated customer service channels. The conclusions of a number of studies show that…
COVID-19 is changing the purchasing behavior of your target customers "We live in unprecedented times." This is probably a sentence you have…
5 ideas for a personalized customer experience Companies are increasingly focusing their attention on a great customer…
No, now is really not the time to cut your customer experience budgets Is your organization reducing investment in customer experience programs…
Artificial Intelligence and Customer Retention: Where to begin? Statistics show that acquiring a new customer can be five to twenty-five…
CRM in 2020: Which three trends should you follow? The dawn of a new decade always gives us the opportunity to evaluate the…
How to set up live chat for your B2B customers More and more companies are using live chat to communicate regularly with…
Stay connected while working remotely - try Google Hangouts You may be familiar with Google products. Its search engine processes over…
Several tips on how to deal with angry clients Communication with angry and dissatisfied clients is one of the most…
B2C trends that your company must start to follow and implement B2C business has changed in the past several years significantly due to…
Let a client go without damaging your company's PR Every salesperson must be able to admit to making a mistake, for instance,…
5 habits of salespeople who have loyal clients Having loyal clients who bring long-term profit, and not having to…
Five customer service mistakes that make clients angry Customer service is sometimes like slacklining. You can do everything well…
