Four steps towards perfecting VIP customer care Did you know that for most companies the top 20% of their clientele accounts for 80% of their profits? Both salespeople and customer service employees often…
5 phrases to avoid when dealing with customers Do you want to discourage customers once and for all? Then do not respond…
Freshen up your approach to sales Spring is coming, so it is good to freshen up your selling strategy and…
How to collect customer debt without damaging the business relationship Even the best customers can get into financial problems from time to time…
5 reasons to attend trade fairs Do you think about whether or not to attend trade fairs? They have their…
Make business travel as effective as possible Business travel is an effective way of cooperating with new clients,…
How to recognise whether your gifts have a positive impact Do you give your clients Christmas gifts, or other gifts, but do not know…
5 tips for recovering lost customers Keeping existing customers is much cheaper than acquiring new ones. Every…
5 situations that tell you it's time to break off cooperation with a client Do you have a bad feeling about cooperating with a client? There can be …
Create truly personalized offers Research shows that "classic" personalisation in sales does not meet the…
Trends in customer service for 2015 Do you want to know the customer service trends for 2015? The main trend is…
How to ask for referrals Do you have problems with getting referrals from your customers?…
Offer your customers something extra If you want to be successful in selling, you need to have a customer-…
