Put more empathy in your customer service Customer service is largely defined by emotions. Clients call you not just to solve a certain problem, but also to complain, to calm down, to share their problems…
Marketing in 2017: Ad blocking and customer experience More than 75% of marketers believe that ad blocking, which is becoming more…
8 steps towards having a loyal clientele Who would not want loyal customers? But it does require an effort. Leading…
6 signs that your customer service needs improvement Is your system of customer care efficient? Are clients satisfied? It might…
4 trends that will dominate customer call centres in 2017 Hand in hand with the development of new technologies, customer service…
The never-ending customer service dilemma: Satisfied client, or satisfied company? Customer service newbies will reply to the question "What is the most…
What makes customer service great? It has been said many times before that for most clients, customer service…
3 customer service trends for 2017 What will the year 2017 be like in terms of customer service? What should…
A view of the future of customer service Within customer care, it is always good to be one step ahead of your…
5 rules of modern customer service Thanks to technological progress and to changes in the expectations of…
5 tips on what you should do so your clients come back again For many companies, selling to current and past clients is a much more…
7 most common customer service mistakes With regard to the current competition of companies and products, it is…
4 ways of making your clients feel like part of the company Many companies are unable to make their clients involved in what is…
