9 ideas for improving a call center's performance A contact center's results are very much dependent on who the leader is and on the agents' mental state. The role of phone operators is very difficult, because they…
6 tips for sellers over the phone Sales is the engine of all business. And though telesales might seem…
How to handle emotionally charged phone calls with grace Sometimes a phone call with a client or prospect takes an unexpected…
5 tips for making a script for call center agents Why are scripts for call center agents important? Because they can…
Do not ask clients if they have a minute for you It is a typical question that we hear, in various forms, repeatedly in…
5 basic tips for those who sell over the phone Cold calling is not the most effective sales method. Nonetheless, it still…
8 simple ideas of improving the call center environment It doesn't matter if your call center engages in customer service,…
8 new tips for those who sell over the phone Just like other types of sales, selling over the phone is constantly…
"We do not have money due to the crisis." What is your answer to this excuse? There are multiple opinions as to whether the world's economy is going…
How can you engage a client who already has a supplier of your services? "Thank you but I am not interested because I already have what you are…
4 reasons why cold calling has become obsolete Some professionals claim that cold calling, calling potential prospects who…
The 5 most common mistakes in telesales It is no coincidence that phone sales remains one of the top sales…
7 pieces of advice to those who sell over the phone Phone sales is one of the most challenging sales techniques, but no…
