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10 customer service statistics you should know

We all know that customer service is crucial for clients and their perception of your company. It…

Five steps towards setting up an efficient customer care system

Customer service is one of the keystones of a successful and efficient company with the customer at…

How can you detect whether a client is profitable or not?

When it comes to clientele, there is a general 20-80 rule, which means that a company has 80% of its…

How to achieve a better experience for clients with your customer service

Customer service is the front line where your clients most often meet the representatives of your…

Six traits that a customer service agent must have

Being on the frontline and dealing with clients is a job that requires employees to not only have…

Three signs that your customer service system doesn't work well

Sufficient attention must be paid to client service, because an insufficient or inconvenient system…

Steps towards retaining top clients

In addition to seeking new business opportunities, customer retention is one of the most important…

Four tips on what a chat between a company and a client should be like

Customer service is continuously evolving. Among other things, there are new channels that serve as…

Six personal qualities every customer service agent must have

The work in customer service is specific, and it requires special skills from employees, especially…

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