Statistics show that acquiring a new customer can be five to twenty-five times more expensive than…
The dawn of a new decade always gives us the opportunity to evaluate the last 10 years and look to…
More and more companies are using live chat to communicate regularly with their business customers.…
You may be familiar with Google products. Its search engine processes over 5 billion searches, while…
Communication with angry and dissatisfied clients is one of the most challenging tasks in customer…
B2C business has changed in the past several years significantly due to modern technologies, the…
Every salesperson must be able to admit to making a mistake, for instance, recruiting a client who…
Having loyal clients who bring long-term profit, and not having to continuously seek out new clients…
Customer service is sometimes like slacklining. You can do everything well a hundred times, but it…
