Voice of the Customer (1/2): Who should deal with it Voice of the Customer (VoC) programs drive more sales for companies. They reduce service escalations and provide clients with a better user experience.
Market research: What to use it for With new technologies, there are many ways of finding out what a company…
Tough marketing decision: in-house marketing team or agency? Imagine the following situation: You have a great product. You know your…
Should boards become more Agile oriented? Some Agile principles can be counterproductive for a board of directors.…
Strategic planning or discovery? (2/2) Dual path approach The previous article described how planning used to be the foundation of…
Strategic planning or strategic discovery? (1/2) One thing traditional management is based on is summoning an annual…
Foster your learning agility (2/2): What you need to do The previous article described what can hold us back from becoming more…
Foster your learning agility (1/2): Beware of what is blocking you In order to navigate the uncertainty of omnipresent disruptive forces, we…
Design trends for offices: what is in this year Are you thinking about renovating your company's offices? Then you should…
Even CEOs have to keep learning There are various levels of management in a company but ultimate…
Customer experience design is a never-ending process (2/2) The previous article described one example of a classic sequence: people…
Dealing with work-related anxieties Help your staff to become more resilient and adaptable. Help them to retain…
Customer experience design is a never-ending process (1/2) Is your organisation guilty of one of the customer experience missteps…
