Improving customer service: make it straightforward Providing a customer service which is without friction and hassle is what creates the perfect customer experience. Companies should try to make things easy for their…
B2B evolution: Staying relevant thanks to digitisation (2/2) As mentioned in the previous article, consumers today are better informed…
B2B evolution: Staying relevant thanks to digitisation (1/2) Maybe it is time to rethink B2B value propositions. After all, digitisation…
Angel investors: which is the right one? When young entrepreneurs want to start up a new business, they often go to…
How to build trust – and why we should do so Think about the start of a new relationship: how do we behave? Some people…
Agile iterations: maybe the cycles at your company should be longer The Agile approach to software development is based on short iterations and…
How Warren Buffett invests For many traders, Warren Buffett is an undisputed mentor and opinion leader…
How CFOs can lead digital transformation (2/2) The previous article mentioned four roles CFOs can take on to help their…
Family businesses (1/2): A Latin America case study For a family firm to survive, it needs to enact policies and procedures…
How CFOs can lead digital transformation (1/2) There are four ways in which CFOs can be catalysts of digital…
Don’t be swallowed up by change: instead, be part of it Engage in change at your company and make a real difference. The best way…
Success may not bring happiness: so be happy now (1/2) Do you still believe that as soon as you become successful, you will…
Leading cities of today Where to invest for growth? Which countries, regions or cities offer the…
