Negotiation is not a fight, it is a cooperation
Being able to negotiate is important in all fields, especially in management. Stuart Diamond, world's leading negotiation expert from the U.S. Wharton School at the University of Pennsylvania,…
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Being able to negotiate is important in all fields, especially in management. Stuart Diamond, world's leading negotiation expert from the U.S. Wharton School at the University of Pennsylvania,…
Sooner or later it just happens: Something goes wrong and it makes your customer angry. An experienced consultant and the author of "When Customers Talk" recommends good practice to calm customers…
The ability to listen has a major impact on employee confidence and motivation. Therefore it is one of the key leadership skills. The problem is that in practice there is often a direct correlation…
V prvním díle tohoto seriálu jsme odhalili, že zahlcená emailová schránka je významným stresorem nejen našeho managementu, ale všech zaměstnanců. V následujícím díle jsme se zaměřili na to, jak se…
More and more employers are starting to perform initial interviews for management positions via Skype or similar online tools for video transmission rather than just on the phone. They want to get…
Selling is like a journey. If a customer does not soon understand your direction, he will not follow you. Many sales people make things more complicated than they actually are. This discourages…
Before the end of this year, the Czech Ministry of Labour and Social Affairs will announce the call for projects aimed at the establishment and operation of child groups. The subject matter of a new…
Most people complain that they do not have enough time for all the things they must do. When we, however, have ten free minutes e.g. before an appointment or meeitng, we mostly let this time unused.…
Working in a call center is very stressful. That is why British magazine Call Centre Helper directly addressed call center workers to share their advice on how to keep a clear head and do not reach a…
Working as a recruiter can be very rewarding because the meaning of the work is to help people find better careers and a better life overall. But in order to be able to perform this job well, you have…
To succeed in today's competition for customers, you can't do without social marketing for much longer. The communication tools, which have been effective up to now, will need to be supported by other…
Negative feedback should be provided in a way that would not demotivate the criticized employee from further work. This is, however, easier said than done. We often make a mistake in the very idea…
If you want one million of annual revenues, you have several options: 20,000 products for CZK 50, or 2,000 for CZK 500. Or, even better, sell 200 units for CZK 5,000. After all, its much easier to…
We do not live in isolation. All the events we encounter are taking place in a particular context and different people have naturally different opinions on them. This gives us an opportunity to gain a…
What does dating have in common with recruiting? According ere.net, there are a lot of such things. You can increase the success of your recruitment by following the basic principles of dating. What…