Your query "Zákaznický servis" has returned 326 articles.
Four characteristics of efficient customer serviceCustomer care plays a key role in customer satisfaction and loyalty. It makes communication between the company and its clients easier, and it helps the sales department extend current deals with…
Four characteristics of customer care that will make your clients loyalCustomer service plays a key role in how clients see the whole brand. This is why customer care plays such a key role in their loyalty. Perfect customer service is the basic tool of maintaining your…
Basics of dealing with an angry customerFrom time to time, every salesperson or customer service representative encounters an angry customer. Though you should do your best to try to prevent such situations, you can never eliminate them…
6 tips on how to motivate customer service employees and have happy customersEngaging company employees that are in direct contact with clients is the cornerstone of customer service and the key to customer satisfaction. Only motivated and engaged front-line employees will be…
Tips on how to get a loyal clienteleWhat is the key to building a large, long-lasting, loyal clientele? A good sales team is essential. Another necessity, especially when it comes to retaining current clients, is excellent customer…
When a customer gets angry: Three tips on handling the situationAn angry client poses a big challenge for a customer service representative. When a client gets angry, starts yelling and behaving in an almost aggressive manner, what should the employee do? On the…
Five deadly sins of customer serviceCustomer service plays a key role in customer loyalty. In the worst possible scenario, it can even make a client leave you altogether. What things should you absolutely avoid to prevent clients from…
Three tips on how to achieve a loyal clienteleWhat is the key to building a long-lasting, loyal, large clientele? A good sales team is essential. Also, especially when it comes to retaining your current clientele, you need excellent customer…
How to react to excessive demands from an unreasonable clientThe saying “The customer is always right” is not always true. Some clients want to get as much as possible for themselves out of your product or services and they demand deadlines, service and prices…
How to have satisfied customersWhat is the key to building a big group of long-lasting, loyal clientele? The answer: excellent customer service, which will not only help you increase the loyalty of your current clients, but will…
Ten stats about customer service that you should knowCustomer service is the be-all and end-all of any successful business. And, most importantly, it is one of the most common reasons why clients prefer a certain brand or company, or why they actually…
Key traits of a successful customer service agentCustomer service requires people with a certain attitude. Though some people think a customer service job can be done by anybody, the truth is that not everyone has the necessary knowledge, skills and…
Seven phrases to avoid when communicating with clientsOne thing can be said in many different ways. And, when interacting with customers, it is the task of any sales person or customer service agent to choose such a communication style that will help…
How to apologise effectively and with dignityAn apology from a company to a client is often necessary. If you as a service provider or manufacturer have made a mistake, it is not enough merely to correct that mistake and compensate any losses…
Six rules of successful customer service communication with clientsThere are too many unnecessary misunderstandings and negative situations in customer service that could be avoided if customer service agents adhered to several simple rules. Successful communication…
