When considering all the different types of sales, cold calling is by far the least popular. Salespeople don't like calling prospects, especially those they haven't…
Despite being inevitabile and irreplaceable, phone sales is very unpopular…
What is the ultimate goal of customer service? To create a corporate…
It is a well-known fact that customer service plays an important role in…
Customer service is largely defined by emotions. Clients call you not just…
The quality of customer service plays a crucial role in clients' overall…
It is increasingly difficult to keep current clientele in the…
Using the telephone as a sales tool is a must for most business sectors.…
Most businesspeople are not responsible just for sales, but also for…
Efficient telephone sales is a real art, but it is an art that can be…
„Dead air time“ refers to a situation in which the company representative…
The first sentence of your phone conversation with a prospect is the most…
There are many tips on what to do with an angry customer. If you follow the…