Marketing – HR news

Článek v rámci předplatného icon The secret of customer loyalty: How to have satisfied and loyal customers

 Finding, attracting, winning over, and onboarding a new client typically costs many times more than retaining an existing one. How can you have satisfied…

Článek v rámci předplatného icon Some easy tips on how to tailor your customer service

Personalization, meaning the adaptation of a particular service or product…

Článek v rámci předplatného icon Improving your customer center: Inspiration from the UK branch of Costa Coffee

Customer service is the showcase of your company. The way your…

Článek v rámci předplatného icon Strategies to reduce the number of callers who hang up in your call center

One of the key metrics that every customer call center manager should…

Článek v rámci předplatného icon Improve your company’s „CX“: Five tips for enhancing your customers’ experience with your company

CX, or customer experience, refers to the overall impression clients have…

Článek v rámci předplatného icon Four signs that show your clients do not trust you

Trust is the foundation of every business relationship. Even if you offer…

Článek v rámci předplatného icon 6 Tips on How AI Can Help Streamline Customer Service

AI is reshaping the world, including customer service. Artificial…

Článek v rámci předplatného icon Five simple steps to immediately improve your customer service

Have you become a manager of an ineffective customer service team? Or did…

Článek v rámci předplatného icon What customer service should not look like: Five most common and crucial mistakes

Managers responsible for customer service often can't make out that a…

Článek v rámci předplatného icon Personalisation: the key to effective customer service and satisfied clients

There has already been a lot said in our articles about the importance of…

Článek v rámci předplatného icon Forbidden phrases: Six things a client must never hear from a company

Customer service is the showcase of every company, and the way customer…

Článek v rámci předplatného icon 5 tips on making your clients' lives easier

Many companies think about how they could best meet the demands of their…

Článek v rámci předplatného icon What (not) to do if you encounter an angry customer in customer service

This is a tricky question that has gone hand in hand with customer service…

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