Voice of the Customer (VoC) programs drive more sales for companies. They reduce service escalations and provide clients with a better user experience.
If you want to succeed in delivering an elevator pitch (ca. 40 seconds),…
With new technologies, there are many ways of finding out what a company…
Imagine the following situation: You have a great product. You know your…
Some Agile principles can be counterproductive for a board of directors.…
Steer meetings in a way that makes them beneficial. Even online meetings…
Be sure to drink some water. Have a good workout in order to feel better.…
Acceptance of the present moment, known as mindfulness, is generally…
The main topic of today in customer care is self-service and virtual…
There are skills we can learn via online dating that can subsequenty be…
When it comes to the workforce, engagement and efficiency are crucial. Any…
Do you know how to handle stress? Sometimes, feeling stressed indicates…
Most of us have had bad, stupid or incompetent bosses, or bosses who were…
