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Positive talking: Key to successful communication with a client

The way you talk to a client and the communication style you use are two things that often have a…

Do you want to have only satisfied customers? Four tips on how to achieve that

Interaction between a businessperson and a client is based on trust and effective communication. In…

Five worst mistakes you can make in customer service

Generally speaking, client satisfaction is in large part influenced by the quality of customer…

Four characteristics of efficient customer service

Customer care plays a key role in customer satisfaction and loyalty. It makes communication between…

Four characteristics of customer care that will make your clients loyal

 Customer service plays a key role in how clients see the whole brand. This is why customer care…

Basics of dealing with an angry customer

From time to time, every salesperson or customer service representative encounters an angry…

6 tips on how to motivate customer service employees and have happy customers

Engaging company employees that are in direct contact with clients is the cornerstone of customer…

Tips on how to get a loyal clientele

What is the key to building a large, long-lasting, loyal clientele? A good sales team is essential.…

When a customer gets angry: Three tips on handling the situation

An angry client poses a big challenge for a customer service representative. When a client gets…

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