Články z oblasti vzdělávání a poradenství

Marketing in 2017: Ad blocking and customer experience

More than 75% of marketers believe that ad blocking, which is becoming more and more comon in…

8 steps towards having a loyal clientele

Who would not want loyal customers? But it does require an effort. Leading experts have shared eight…

6 signs that your customer service needs improvement

Is your system of customer care efficient? Are clients satisfied? It might be surprisingly difficult…

4 trends that will dominate customer call centres in 2017

Hand in hand with the development of new technologies, customer service keeps improving. And in the…

The never-ending customer service dilemma: Satisfied client, or satisfied company?

Customer service newbies will reply to the question "What is the most important task of customer…

What makes customer service great?

It has been said many times before that for most clients, customer service and its quality are one…

3 customer service trends for 2017

What will the year 2017 be like in terms of customer service? What should you be prepared for and…

A view of the future of customer service

Within customer care, it is always good to be one step ahead of your competition and adapt to new…

5 rules of modern customer service

Thanks to technological progress and to changes in the expectations of clients and in the whole…

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