Články z oblasti vzdělávání a poradenství

What to focus on to make your customers return to you

Turning your customers into loyal customers is not easy. If your customer has a negative experience,…

Save resources on customer service

Customer care is crucial for client retention and building long-term business relations with your…

Customer satisfaction questionnaires and the most common mistakes

Continuous client satisfaction and experience research should be part of every quality customer…

5 traits of an excellent customer service

Whether you work in a small family business or a big corporation, the way you treat your clients to…

5 new tips on how to handle an outraged client

One of the quality factors of customer service is how well it handles a dissatisfied client. If the…

The 7 deadly sins of customer care

As in many other fields, customer service also has its own seven deadly sins. If you expose your…

4 secrets of great customer service

Customer service keeps changing with clients' expectations and requirements. It still plays an…

4 types of clients that you must know how to deal with in customer service

Dealing with customers in customer service can sometimes be frustrating because it seems that every…

3 basic client types and how they manifest themselves in customer service

There are some clients who are liked by salespeople. Other clients drive them crazy. In order to get…

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